Medical Travel Guides

Pre-arrivalArrivalDeparture

Bangkok Hospital Phuket (BPK) is a certified and approved hospital in southern part of Thailand to accept medical travelers through Alternative Hospital Quarantine (AHQ) closed flow from the point of origin (country) to arrival here at Phuket International Airport.

Medical travelers can feel safe and secure that Bangkok Hospital Phuket is capable of taking care of every patient upon their arrival and meeting our clinical team from-to-Phuket International airport.

Bangkok Hospital Phuket has been implementing International infection control under JCI protocol and all measures to prevent any spread of any infection in all patient’s touch-point.

  1. Patients passport copy with a patient signature
  2. Copy of the companion’s passport(s) with certified signature(s) (newly signed) – maximum of 3
  3. Updated medical report with relevant investigation results.
  4. Referral letter from a doctor in current country, stating the need to seek for treatment in Thailand.
  5. Proof of financial status, e.g. bank statement.
  6. Insurance policy (or Guarantee letter from the Embassy) covering the treatment of COVID-19
  7. incurred in Thailand, medical transportation and repatriation if needed, minimum amount of
  8. USD100,000 each, for the patient and each companion. Please see link for full details.
  9. Affidavit of support. (Only for patient with companions. This document can be prepared by Bangkok Hospital Phuket team, signed by the patient and/or companions.)
  10. Letter of intention and consent for quarantine. Provide be Bangkok Hospital Phuket, signed by the patient and/or companions.)
  11. Flight ticket. (if available)
  12. Fit-to-travel or Fit-to-fly certificate issued by a licensed doctor in the current country, within 72 hours before departure. (Please do not seek for this item yet. We shall alert you when to visit the doctor for this certificate.)
  13. COVID-19 test result within 72 hours before departure. (DO NOT attempt to get the COVID-19 test before the approval is confirmed.)

Upon completing all documents mentioned, Our International Marketing team (E-mail: [email protected]) will e-mail all completed documents to the Thai Authorities or Embassy to request the release of appropriate visa for the patients and companion to enter Thailand.

After receiving the approval from the Thai authorities, a copy of the Confirmation Letter will be sent to the patient to be submitted to the Royal Thai Embassy in the current country, then the patient will receive the Certificate of Entry (COE) from the Thai Embassy.

Bangkok Hospital Phuket 15 Nights and 16 Days Quarantine Protocols:

  • A patient and companion(s) will be subject to a quarantine in Bangkok Hospital Phuket for the duration of 15 Nights and 16 days from the day of arrival into the Kingdom of Thailand. Only one companion is allowed to stay with the patient. Other companion will be separated in isolation room single room during the quarantine period.
  • A patient will only be allowed to leave the room for medical investigations and procedures required, while companion(s) will remain in the room throughout the quarantine period, except for visiting the patient at certain times of the day.
  • Fever and respiratory tract symptoms will be monitored on a daily basis.
  • Nasopharyngeal and oral swabs for real-time Polymerase Chain Reaction (rt-PCR) test for COVID-19 (SARS-CoV-2) will be performed 3 times: on day 0 – upon arrival at hospital, 5th day and 14th day.
  • If the test result for COVID-19 is detectable (positive), the infected individual will be admitted at COHORT Ward and all expenses should be paid by the patient or under insurance coverage.
  • The approvals from the Embassy of the patient’s nationality as well as the Ministry of Foreign Affairs are needed before returning home (the process takes 2 – 3 days).

More information of Alternative Hospital Quarantine package: click here

More information of Alternative Hospital Quarantine flow, click here

Exploring Thailand via air, ground or sea is convenient with easily accessible transportation means that includes commercial flights, taxis, buses, ferries and boats. You can hail a taxi or a motorbike simply by using apps in the comfort of your room and even get your food delivered. Shall you need to drive in Thailand, you should make sure that you comply with the local rules, regulations, and driving etiquette.

Find information about the driving rules, regulations, and more on this website: http://driving-in-thailand.com/

For more information about entering Thailand please find from Ministry of Foreign Affairs website : https://www.mfa.go.th/en/index

Please find General Tourism Information from this website : https://www.tatnews.org/general-tourism-information/

Or please find information about tourism in Thailand  from our Tourism Thailand website : https://www.tourismthailand.org/

The Kingdom of Thailand continues to attract over 10 Million non-Thai tourists/year and new residents from over 180 countries, all drawn to its diverse landscapes, world-famous cuisine, and ancient culture. Although tourists and residents of Thailand can enjoy relative calm and safety throughout their time in the Kingdom, it’s important to be aware of the current realities facing Thailand.

Today, the political situation in most of Thailand is relatively calm, with the new constitution having been signed in April 2017. Officials continue to advise tourists and residents to exercise caution when traveling to these areas, and to always stay informed of the current political climate.

Thailand has a healthy and fairly consistent system of information and journalism, where the most current political events and realities are covered both in English and Thai. One such outlet is the https://www.thephuketnews.com/ and https://www.bangkokpost.com/

Get to know more about Phuket: https://www.tourismthailand.org/Destinations/Provinces/Phuket/350

Prior to confirming your appointment at Bangkok Hospital Phuket, you should consider the entry requirements of Thailand. You may need to get vaccinated or apply for a visa in order to enter the Kingdom of Thailand. Please visit Centers for Disease Control and Prevention at wwwnc.cdc.gov/travel/destinations/traveler/none/thailand

Additionally, please also visit Royal Thailand Embassy website for clear and complete information and requirements/nationalities.

The entry requirements to enter Thailand may vary depending on your country of origin. For more specific information that applies to you directly, it is recommended that you contact your own state department of immigration. Click here https://www.immigration.go.th/en/https://www.tourismthailand.org/ to be redirected to Thailand Immigration system and The Tourism Authority of Thailand to learn more about entry requirements.

When your appointment and all travel arrangement are confirmed, our International Marketing team will send you a packet of important information you need to know before traveling. To help you better prepare your medical travel itinerary, please take a look at this travel checklist.

Prior to your departure you can view and visit the Phuket International Airport site to know what you should follow prior to your arrival : https://phuket.airportthai.co.th/

For travelers travelling by Air:

If you have the below conditions; it is prohibited to travel by air

  1. Have passed 36 weeks of pregnancy (or 32 weeks if you are carrying twins, triplets, etc.).
  2. Have a recent heart attack or stroke. Or any type of surgery, especially stomach, brain, eye, orthopedic (bone and joint) surgery including stomach, eye, or head injury. Please check with your doctor to see when it is safe for you to travel.
  3. Have an implanted cardiac device such as pacemakers, cardiac resynchronization therapy (CRT) devices and implantable cardioverter defibrillators (ICD); please check with your doctor before travelling by air. Don’t forget to carry your personal device identification card with you at all times.
  4. Have flu-like symptoms with or without tuberculosis like symptoms such as prolonged cough, weight loss, night sweat, fatigue, fever, and chest pain for more than 2 weeks. We strongly advise you to not travel at this stage, and for them to continue treatment with their current care team until his symptoms have resolved completely.
  5. Are suffering from the below signs and symptoms, please check with your doctor to see when it is safe for you to travel.
    • Chest pain.
    • Any disease that you can easily spread to other people.
    • Severe sinus, ear, or nose infections.
    • Breathlessness at rest, difficult breathing.
    • Psychotic illness except when fully controlled.
    • A fever of 100 degrees Fahrenheit (38 degrees Celsius) or greater.
    • Skin rash
    • Confusion
    • Bruising or bleeding (without previous injury)
    • Diarrhea that does not go away.
    • Vomiting that does not go away (other than motion sickness).

Please also contact each airline for checking policy for travelers travelling by air before your departure.

Preparation prior to your medical procedures

  • Please inform your doctor before the surgery if you have an existing medical condition for current medication you are taking and/or you have undergone any previous surgeries.
  • If you are taking anticoagulants like aspirin, Persantin®, Ticlid®, Plavix®, warfarin, Orfarin®, heparin, and Fraxiparine®, herbal supplements, and vitamins, especially vitamin E, stop these  medications/supplements at least one week before the surgery or as recommended by your doctor.
  • If you smoke and drink alcohol regularly, please stop for at least one week before the surgery to reduce the chances of complications.
  • If you have any underlying diseases: cardiovascular disease / diabetes / high blood pressure / asthma / cancer / or others including any allergic to any medications and any medicines you are taking, current treatment and correlating diagnosis, please inform physician in advance.

During the flight:

  • Your medications should be kept in your hand luggage.
  • To prevent hydration and to help to loosen your sputum and to keep your chest clear from low humidity levels in air cabin, you should drink plenty of water.
  • During a long-distance flight of 4 hours or longer (Also see https://www.cdc.gov/ncbddd/dvt/travel.html , deep vein thrombosis can occur as a result of this inactivity; make sure you get up and walk about regularly when permitted by the staff on the aircraft. Bend and stretch your legs and wiggle your feet at regular intervals (for example every 30 minutes) to encourage your circulation.
    • If you have a higher risk of developing deep vein thrombosis, your doctor can help you work out what measures you may need to take prior to flying. This may include graduated compression stockings, aspirin, or anticoagulants.
  • If you will need oxygen during the flight, this must be requested in advance. A Medical Information Form, stating your current clinical condition and the reason for oxygen requirement, must be filled out and submitted to the airlines. It may take 3-5 working days to process and subjected to the airlines approval.

Things you need to bring for medical trip

  1. Check if your passport is valid and if you need a visa to travel to the destination country.
  2. Decide how will fiancé your medical payment such as cash, credit card or online payment before your arrival. To prevent banks from treating the transaction as suspicious and blocking your account, call your bank or card insurer to forewarn them that you may process a large payment abroad. This is to prevent banks from treating the transaction as suspicious and blocking your account.
  3. Ensure that you have contact information to your clinic, transport provider and patient assistant.
  4. Inform your employer about your absence at work due to medical travel.
  5. Check the weather forecast for Bangkok and prepare yourself.
  6. Arrange assistance at home when you are abroad.
  7. Check if it is necessary for you to get certain vaccinations.
  8. Remember to make your appointment at the clinic and pay the reservation fee if needed. Double check the dates.
  9. Purchase appropriate flight tickets. Make sure someone will pick you up from the airport.
  10. Remove any nail polish as the color of your nail plate may help indicate your health condition.

Things you need to bring with you

  1. Mobile phone with a charger
  2. Personal documents such as ID card, passport and visa
  3. Credit/debit card and some additional cash in the correct local currency.
  4. Medical records, including current diagnosis, films (X-ray, MRI, CT scan, ultrasound), biopsy results and your contact information.
  5. Daily medication, if any, in original packaging; any type of information regarding any chronic diseases that you may have.
  6. Items for leisure and entertainment purposes during your medical travel; for instance, books, magazines and music players
  7. Comfortable pajamas and bathrobe if your medical procedure requires overnight stays; for instance, it is recommended that you wear shorts instead of long trousers if you have a knee surgery scheduled; for a shoulder operation, you may consider bringing a zip-up blazer
  8. Comfortable undergarments and socks
  9. Shoes to walk around the clinic – if you are undergoing plastic or another upper-body surgery, then you may take slippers. In the case of the orthopedic procedure, please bear in mind that you need some more stable footwear trainers.
  10. A basic set of toiletries such as soap, shampoo, toothbrush and toothpaste, deodorant, comb, sanitary napkins, shaving kit, hair band, lip balm and face wash
  11. Towels
  12. A set of clothes for your physiotherapy and rehabilitation, if it is required after surgery; this may include tracksuit and a pair of sneakers
  13. Largely depends on the purpose of your medical travel, you may consider visiting sightseeing destinations; if that is the case, bring casual clothes and comfortable shoes; however, if you may undergo procedures that affect mobility, such as a hip replacement, you should consider bringing comfortable loose trousers, blazer and elastic shorts.
  14. Sleep essentials such as earplugs, pajamas and your favorite small pillow

Information on Current International Infectious Disease Situation

In accordance with the World Health Organization (WHO), Centers for Disease Control (CDC) and the Ministry of Public Health in Thailand, view below.

More information from WHO : https://covid19.who.int

More information from Ministry of Public Health in Thailand :
www.ddc.moph.go.th/viralpneumonia/eng/index.php

We can provide better medical care when you and your family work together as partners with our staff. While it is our responsibility to advise you of your rights as a patient; you also have responsibilities in your treatment and care. We urge you to ask questions, cooperate, and be proactive in the medical care plan. If you have questions or concerns, please discuss with any staff member or manager.

Click here

You can use our online payment by visiting this link https://www.phukethospital.com/patient-services/online-bill-payment/

Please always keep the copy of your online payment receipt as a proof, you can send us the receipt via e-mail for double checking and to make sure that BPK received your payment.

You can also visit this currency exchange for your reference regarding the value of Thai Baht can to covert in your currency.  Click here for more details.

For any query or any kind of concern you may have please contact our International Marketing teamE-mail: [email protected]
Tel number: +66 (0) 76 25 4425 Ext 8343, 1904

International Patients Services
Tel number: +66 (0) 76 254 425 Ext 2056
E-mail: [email protected]
Link: https://www.phukethospital.com/

Patients can also contact us at the following communication channels:
Emergency local number: 1719
Bangkok Hospital Phuket
Email : [email protected]
Tel number: +66 (0) 76 25 4425
Bangkok Hospital Phuket Official Facebook : https://www.facebook.com/BangkokHospitalPhuket

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