Online Bill Pay FAQs

Welcome to "Hospital Online Payment" from Bangkok Hospital Phuket

We understand that patients at Bangkok Hospital Phuket may have questions about pay bills online process. Below we provide answers to a few of the most commonly asked questions. You can use the jump to question links below or scroll through the page to read all the questions and answers.

Frequently asked questions

General Information:

1. What is Hospital Online Payment?
2. What types of goods or services can be conducted buy or pay via Hospital Online Payment?
3. Can I pay my bill online?
4. Who can I talk to regarding questions about my bill?
5. What if I am unable to make the full payment? Can I set up a payment plan?
6. What are the specifications of computers used for Hospital Online Payment?
7. Can Apple/Macintosh be used for Hospital Online Payment?
8. Can we use Palm, Pocket PC or mobile phones with Java Support for Hospital Online Payment?
9. When is Hospital Online Payment available?
10. How can users log in to Hospital Online Payment system?
11. Can I print a bill?

Security System:

1. Is it safe to pay bills online using your service?
2. Can my personal information be seen by others?
3. What is Secured Socket Layer (SSL)?
4. What is a Firewall?
5. Do you use cookies?

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Answers

General Information:

1) Q. What is Hospital Online Payment?
A. It is a service that provides greater channels for pay your medical expenses or your family via Internet by yourself which is also known as "Electronic Payment" services.

2) Q. What types of goods or services can be conducted buy or pay via Hospital Online Payment?
A. Bill Payment which will enable you to pay for goods and services:

• Buy our checkup packages and programs
• Buy Chivawattana cards
• Pay medical expenses

3) Q. Can I pay my bill online?
A. Yes. You may pay your bill online. Payment may be made with MasterCard, Visa, Discover Card or American Express.

4) Q. Who can I talk to regarding questions about my bill?
A. Our Cashier Department consists of our cashiers are available to answer your billing questions.
You can reach our department by calling +66 (0) 7625 4425 ext. 1132-3 for Inpatient cashier and ext.1230-6 for Outpatient Cashier. You may also send an e-mail to info@phukethospital.com, we will respond within 24 hours on business days. Please do not use this e-mail address to send personal information such as your account or credit card numbers.

5) Q. What if I am unable to make the full payment? Can I set up a payment plan?
A. Yes, our Cashier Department can set up formal payment arrangements based on our established policies. You can reach our department by calling +66 (0) 7625 4425 ext. 1132-3 for Inpatient cashier and ext.1230-6 for Outpatient Cashier.

6) Q. What are the specifications of computers used for Hospital Online Payment?

• A. Operating System (OS):
  • Windows 98
  • Windows 98 Millenium Edition
  • Windows 2000 Professional
  • Windows XP Home
  • Windows XP Professional
  • Windows Vista
  • Mac OS X
• A. Web Browser:
  • Internet Explorer Version 6.0 or higher that can accommodate data encryption 128 bits.
• A. Equipment for Internet access with speed of 56 kbps and faster.

7) Q. Can Apple/Macintosh be used for Hospital Online Payment?
A. Yes, Apple/Macintosh users on OSX are able to pay online by using the Firefox or Safari browser. However, the result displayed on screen may not be complete. We recommend you use a computer with Microsoft Windows OS.

8) Q. Can we use Palm, Pocket PC or mobile phones with Java Support for Hospital Online Payment?
A. The Hospital is in the process of developing system for these devices.

9) Q. When is Hospital Online Payment available?
A. The service is available 24 hours a day, 7 days a week, from any computer with Internet capabilities.

10) Q. How can users log in to Hospital Online Payment system?
A. Please follow steps below:

• Access website https://www.phukethospital.com/eng/payment_step_01.php or http://www.phukethospital.com and click Payment Online.
• Step 1: Filling your information in online payment form before click continue button.
• Step 2: Check to make sure that all of the entered information is complete and correct, before click confirm button.
• Step 3: Link to the Kasikorn Bank website, after you click confirm button on step 2.

11) Q. Can I print a bill?
A. Yes. After displaying the bill, select the Print command from the File menu, or press the "Ctrl" and "P" key simultaneously.

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Answers

Security System:

1) Q. Is it safe to pay bills online using your service?
A. Yes, because a peace of mind is provided through our proven state of the art technology with advanced security measure. All information transmitted over the Internet is encrypted using the 128-bit Secure Sockets Layer (SSL) protocol to ensure data confidentiality and integrity. SSL is a secure way of transferring information between two computers on the Internet using encryption. Strong end-to-end encryption is also adopted within the bank's computer networks and resources. Firewall system will detect and prevent any form of illegitimate activities on our network systems. Moreover, there are regular security reviews of our systems by our internal system auditor as well as external security experts.

More safely, K-Cyber Banking also supports 3-D secure innovation: and , helping merchants to ensure online shoppers that their private information is double-protected.

2) Q. Can my personal information be seen by others?
A. We are committed to protecting your personal information, and we do not share your information with anyone else. View our complete privacy policy here. Please know that whenever you are viewing or paying bills, you are using a secure connection that fully protects your information. Data you provide cannot be viewed by anyone else on the Web.

3) Q. What is Secured Socket Layer (SSL)?
A. SSL is the high-level technology that KASIKORNBANK uses to keep your data safe. It is used to create a secret code for your conversation with the computer. It is useful to protect against others viewing the secret data during data transmission. KASIKORNBANK uses SSL128 bits which ensures a minimum possibility of someone being able to decode because it requires use of the highest speed internet in the world to decode and takes 1019 years.

4) Q. What is a Firewall?
A. Firewall means the system or a group systems that the Bank uses to control accessing between 2 networks. The Firewall system of KASIKORNBANK can protect unauthorized Login from outside the network and can block entering of information outside the network. It is also the focal point to maintain security, check and catch irregularities which is like the cushion point of the network.

5) Q. Do you use cookies?
While you are using our service, we need to store some information on your computer’s hard drive in the form of a cookie.

A cookie is a small file that a Web site puts on your hard drive so that it can retain information for later use.

For this reason, the cookie functionality must be enabled in your browser in order to use our online billing system. Please be aware that the cookie will never read information from your hard drive or copy information about other sites that you visit.

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• Buy Programs & Packages
• Online Payment FAQs
• Pay for medical expenses