More convenience for Health Insurance Policyholders
We have patients from all over the world from difference countries that carry a variety of insurance policies and coverage. We assist our patients to coordinate with their insurance providers in order to guarantee payment on their behalf.
To be more convenient for Health Insurance Policyholders, it is recommended to contact your insurance company to check your benefits, coverage and authorize when medical service is needed.
Please present the following on your arrival at the hospital
Passport and a copy of your passport with signature
Current medical insurance certificate or card
A copy of your insurance policy
And any other required by your insurance company to identify yourself
Our international staff will assist you to coordinate with your insurance provider / assistance company / claim agents regarding the approval of guarantee of payment for your inpatient medical expenses (excluding personal expenses).
The payment guarantee / confirmation will be faxed to Bangkok Hospital Phuket normally within 24 hours if its policy covers. *However this may be delayed depending on
Verification process of each company
Not enough time to process the application, as the length of stay is too short
Differences in the Time Zone, Weekends or Bank Holidays
Pre-existing conditions or exclusions
Terms and conditions of your policy
Outpatient or follow up treatment
If there is a delay and the documents are not produced until you have been discharged which we are unable to process any insurance claim, you are required to pay the hospital bill in full by cash or credit card and then file for reimbursement directly with your insurance company.
You are required to pay the excess amount at the time of your discharge. There may be some expenses incurred that you are required to pay such as medical expenses or room rate that is over the limit allowed and personal expenses such as telephone calls, foreign newspapers that are beside of our complimentary, extra food or other services.
*We do not accept government benefits insurance, veteran or social security insurance
Remark: *Complete insurance information must be submitted during your admission. We will not process any insurance claims once the patient has been discharged.
For Out-Patient service
In the case of out-patient, the advance payment would be preferable. The hospital will issue a medical certificate for reimbursement directly with your insurance company when you come back your country. Most tourists who insured through Japanese and Scandinavian Insurance can apply for medical cashless service.
We have patients from all over the world from difference countries who carry a variety of insurance policies and coverage. We assist our patients to coordinate with their insurance providers in order to guarantee payment on their behalf. We have been successful in obtaining guarantee of payment in most instances. However, there may be circumstances beyond our control or the Insurance company's, or the level of coverage that you purchased that the authorization is not possible.
Very short length of stay , no enough time to process approval
Weekend, holidays or time zone differences
Pre-existing conditions or any exclusions
Terms or conditions of your policy
Out-patient, follow up treatment or hotel call
Insurance submitted after your discharge
You may contact directly to your agent or your insurance company for pre - authorisation prior to arrival at the hospital. It will help you to more smooth in receiving the claim approval.
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We are proud to received an International Accreditation from the Joint Commission on Accreditation of Healthcare and comprehensive Hospital Accreditation (HA), Thailand